“Worst experience of my life”

Reviews from TripAdvisor.com

“Worst experience of my life”
Posada Los Encuentros
Review from TripAdvisor.com
1 of 5 stars
AnonymousNY020
NY NY
Jun 30, 2008

The Posada Los Encuentros used to be one of our favorite places to stay, but ever since the owner's wife left, things have gone downhill to a terrible degree. The room was filthy, dirt was a quarter of an inch thick under the carpet, windowsills were covered with dead insects and dirt, dirty windows, broken window screens, water bottle was filthy with dirty yellow water provided, the outdoor hot tub was rarely cleaned and covered in slime, with nests of biting insects under the lid when you opened it!

The construction materials and debris were everywhere with workers pounding from 7:00 a.m. on until the night, sometimes six or seven days a week, and the overall atmosphere was one of chaos, conflict and confusion. This place will be avoided at all costs, at least until it receives new management or ownership of some kind. Sad state of affairs to see such a lovely place, with such a previous excellent reputation, be driven into the ground.

The employees of the hotel also tried to gain money from us by fraudulent means, so this is not a safe, friendly or trustworthy place to stay. After notifying the owner of some of the problems, we received hostile, aggressive and threatening emails, which are being filed with the Hotel tourist board in Guatemala.

It's unfortunate that the ownership and management of this previously fine hotel has changed. Until major changes take place, this is not an enjoyable or safe place to be.

* This TripAdvisor Member:
o Liked — Nearby Lake Atitlan. Nothing about the accommodation.
o Disliked — Terrible service, noise, dirty room, construction debris, unsafe and dangerous conditions.

“Friendly place, but terribly dirty”

Another review from the same time period I stayed there; service has really gone downhill. Some people never learn, do they?

“Friendly place, but terribly dirty”
Posada Los Encuentros
Review from TripAdvisor.com
2 of 5 stars
CAExplorers
Leeds
Jul 5, 2008
1/1 found this review helpful

We stayed here in May and although the staff were friendly enough the place needed a darn good clean.

The room was stuffy and smelt unclean, the heavy rugs were filthy and the fresh water outside looked very dubious. Thick layer of dush below th bed and around the room.

One look at the hottub and we declined...it needed to be clean or at least slightly clean for us to put one toe in.

After reading reviews of the place we were a little let down by what could be a wonderful place to stay.

Once they've really cleaned up, freshenend the rooms, washed out the hot tub it would eb OK, but our advice is don't stay until they've dne that.

* This TripAdvisor Member:
o Liked — Not a huge amount!
o Disliked — Very, very dirty

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAExplorers's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 05, 2008

* My ratings for this hotel are:
o 2 of 5 stars Value
o 1 of 5 stars Rooms
o 3 of 5 stars Location
o 1 of 5 stars Cleanliness
o 3 of 5 stars Check in / front desk
o 3 of 5 stars Service