(Management representative) response - LOL!

What a joke: Richard Morgan, owner, posted this under MY review, but not the other person's. Does he think that by ignoring their negative review it will "just go away?" Has he threatened to sue them as well for "defamation?" LOL... we'll see about that. Cleaning a public hot tub "several times a week" is unhygenic and unheard of here. Everyone cleans it every day, just like they used to when I stayed there before. Morgan's obstinancy is going to do nothing but bite him in the a*** as he admits here that he doesn't clean the tub every day as he should. Now, to the Hotel complaint board! Photos don't lie.


Management Response
birdmanPanajachel, owner
(Management representative)
Jul 16, 2008
Posada Los Encuentros was established nearly 10 years ago by the current owner who lives on the premises and is directly involved in its management as well as with helping guests understand the unique natural and cultural dimensions of the Atitlan environment. Our employees are neighbors who are highly trusted. They have worked with us for years and have been almost invariably praised by guests. While physical discomforts and unexpected encounters with nature sometimes occur in this Third World environment, The posada management is dedicated to minimizing problems associated with these and minor construction inconveniences. We always respond immediate to client concerns. Our "hot tub" is filled with natural, mineralized thermal waters and is, thus, from a source not completely under our control. To best benefit our clients,we keep it chemical-free and change the waters several times weekly. The overwhelming satisfaction with our lodgings have been well-appreciated by reviews of our guests on tripadvisor and other travel broker site s that help travelers select an appropriate destination.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.